Refunds and Shipping Policy

Shipping Policy
Thank you for visiting and shopping at BeMediq. Below are the terms and conditions that apply to our Shipping Policy.

Domestic Shipping Policy
Order Processing & Fulfillment Time
All prescriptions are reviewed by a licensed practitioner before fulfillment. Reviews are typically completed within a few hours during business days, but may take up to 12 hours on weekdays and up to 48 hours if submitted over the weekend.
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Once a prescription is approved, the medication is prepared by our partner pharmacy.
‍Fulfillment time refers to the business day required for the pharmacy to compound and prepare your medication.

Shipping Time
‍After fulfillment, shipments are sent out promptly - typically within one business day. Most orders are shipped using overnight or 2-day shipping, as specified on individual product pages.

Important Notes
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders or if there are carrier delays, shipping may take longer.
- You will receive a Shipment Confirmation email with a tracking number as soon as your order leaves the pharmacy. Tracking numbers become active within 24 hours.
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Damages
BeMediq is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
‍We currently do not ship outside the U.S.

Return Policy
At BeMediq, your satisfaction and safety are our top priorities. Due to federal and state regulations, we are unable to accept returns or offer refunds on prescription products. This policy is in place to ensure product integrity, prevent tampering, and comply with applicable laws.
‍All sales of prescription medications are final.
‍We do not restock or resell returned medications, even if unused or unopened.

However, if you believe there has been an error in the dispensing of your prescription or you have received a damaged or incorrect order, please contact us within 7 days of delivery at support@bemediq.com.
We will work quickly to investigate the issue and, if appropriate, issue a replacement or credit.

Contact Us:
‍BeMediq
‍https://www.bemediq.com
‍Email: support@bemediq.com

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Contact: support@bemediq.com

Address: 8911 N Capital of Texas Hwy suite 4200/1013, Austin, TX 78759

‍BeMediq™ is a digital health platform that connects patients with licensed, independent medical providers through a secure online interface. Medical services are provided exclusively by third-party physician groups, including Beluga Health, P.A., and affiliated networks. BeMediq™ does not itself provide medical or pharmacy services.
All diagnoses, treatment decisions, and prescriptions are made solely by licensed healthcare professionals after reviewing each patient’s health information. Payment does not guarantee a prescription, medication, or specific outcome.
Medication images and product visuals shown on this website are for illustrative purposes only. Actual formulations, packaging, and labeling may vary. Some medications available through BeMediq™ may be custom-compounded by licensed 503A U.S. pharmacies. These compounded formulations are prepared for individual prescriptions, have not been reviewed or approved by the U.S. Food and Drug Administration (FDA), and may differ from FDA-approved products. However, ingredients are typically sourced from FDA-registered suppliers, and pharmacies operate in compliance with state and federal compounding regulations.
‍Statements about potential benefits have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Medications should only be used as directed and under the supervision of a licensed provider.
‍BeMediq™ is not affiliated with, endorsed by, or sponsored by the manufacturers of FDA-approved brand-name drugs such as Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. These trademarks are the property of their respective owners.BeMediq™ services are intended for adults 18+ and are not for use in emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person care. Availability of services may vary by state and is subject to provider licensure and applicable regulations.
All health data is handled securely in accordance with HIPAA and applicable privacy laws. Please review our Terms of Service and Privacy Policy for more information.

BeMediq works exclusively with HIPAA-compliant provider networks.

Refunds & Shipping Policy